Policies

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Play to the Crowd are committed to protecting personal data and handling it in accordance with applicable data protection laws. If you have concerns about how your personal information has been collected, used, stored, or shared, you have the right to make a complaint.

How to Make a Complaint
Complaints relating to data protection should be submitted in writing to Kirstie Mathieson, our Data Protection Officer, at data@playtothecrowd.co.uk. Please provide:

• Your name and contact details
• A description of your concern or complaint
• Relevant dates and supporting information, where available.

Complaint Handling Process

1. We will acknowledge receipt of your complaint within 30 working days.

2. We will investigate the matter promptly and fairly.

3. We may contact you for additional information if required (such as verification of your identity, or that you have the authority to make a complaint on behalf of third party.)

4. We will take appropriate steps to respond and keep you informed of our investigation.

5. We will inform you of the outcome of your complaint once we have finished our investigation

If you are dissatisfied with our response, you may request a review of the decision. You also have the right to raise your concerns with the relevant supervisory authority. For organisations in the UK, complaints can be made to the Information Commissioner's Office.

Record Keeping
All data protection complaints will be recorded and monitored to help improve our data protection practices and ensure compliance with legal requirements.

Third party harassment including sexual harassment of our team will not be tolerated by Play to the Crowd.

Should a customer harass a member of our team, they will be warned that continued provision of our service to them will cease if they are to act in a similar way again.

Should their behaviour recur, they will be informed that our service to them will cease.

Any criminal acts will be reported to the police.

Please visit Charity Complaints Procedure